Royal London ODI FAQs

Royal London ODI FAQs

Royal London ODI FAQs

What time do the gates open?
Gates open at 8.30am

What are the scheduled hours of play?
Start: 10.30am

Where is the main reception situated?
The main reception is situated in the Don Robson Pavilion between towers 2 and 3.

What is the refund scheme?
If play is restricted or does not take place at the ground on the day for which this ticket is valid, you may claim a refund of only the match ticket value subject to there being: (a)10 overs or less because of adverse weather conditions and no result is obtained - a full refund. (b) 10.1 overs to 24.5 overs because of adverse weather conditions and no result obtained – a 50% refund.  In no other circumstances can money be refunded. Claims for refunds will be paid by cheque. To claim your refund simply send this ticket, with the name of the payee, address, postcode and e-mail in block capitals, to A R D Response, Dept P403, PO Box 15, Earl Shilton, Leicester LE9 8WA within 28 days of the Match date. There is no need to include an envelope. Please allow 30 days from receipt of claim for us to process your refund. For refund queries please call 0844 576 8088 (9 to 5 Mon – Fri). Also visit

Are tickets available to be purchased on the day?
Tickets can be bought on gate 2 on a first come first serve basis.

I have tickets to collect, when can I do this?
Tickets will be available for collection from Gate 2 from 8.30am

Is it possible to go out of the ground and come back in?
You are able to walk in and out of the ground via gates 3 and 6. A steward will give you a pass out, please keep this and your match ticket as you will need both of these to regain access.

Is there a cash machine?
Yes there is an ATM machine within the Jets bar.

I’ve lost something in the ground, what should I do?
Please report to the main reception for any lost property.

There is a problem with my seat what should I do?
Please contact the nearest steward who will be happy to help you.

Will their be wheelchairs available?

Yes their are 2 wheelchairs available at the main reception if needed, these will be allocated on a first come first serve basis.

Can we bring food and drink into the ground?
Food and non-alcoholic drinks only can be brought into the ground.
No glass packaging or cans please. We do operate a search policy and if these items are found, unfortunately we will have to confiscate them. You may however return these items to your car.

Where can I buy a programme/scorecard?
Official programmes and scorecards will be on sale inside the ground at each entrance.

Will Sky ear pieces be available around the ground?
Yes they will be located at points around the ground and via mobile sellers  

Is smoking allowed?
The Club's No Smoking Policy is as follows - smoking is not allowed in any seats within the stadium. Anyone wishing to smoke will need to go to an uncovered concourse or other open area to the rear of the viewing stands. Smoking is not permitted in any building or in a covered concourse area.

Is car parking available?
Parking at Emirates Durham ICG can be purchased on the day in the Yellow Car Park only priced at £15, on a first come first serve basis. Disabled car parking is now fully booked.

What food / drink is available within the ground?
There are two core food and drink courts, one situated at each end of the ground.

Is Halal food available within the ground?
Tasty Birds – Halal Food (located directly opposite reception)
Vegetarian Pizza - Behind the Co. Durham Stand
Toastie Van - Behind the Co. Durham Stand
Fish & Chips - Behind the Co. Durham Stand

Restaurants in Chester Le Street?
There  are a number of restaurants and café along Chester le Street front Street. The Wicket Gate (Weatherspoons) is open from 8am where you can get a full English breakfast.

How do I travel to the ground?

By Car
Parking at Emirates Durham ICG is priced at £10 and can be purchased online at CAR PARKING or by calling 0844 499 4466.

By Car - Park & Ride

Durham CCC is operating a Park & Ride service for this match which is located at the LAMBTON ESTATES post code DH3 4PQ.

The cost of the Park and Ride service is £4 per car. This can be booked through the Box Office on 0844 499 4466. Alternative passes are available on the day at the park and ride site.
Please follow the yellow and black signs:
• From A1(M) leave at junction 64.
• From A19 leave at A183 junction.
• From A167 follow signs via A183.
The Park & Ride will open at 8.00am and buses will run until 11.30am and resume  30 minutes prior to the close of play or at the abandonment of the game.
By Public Transport
Chester-le-Street can be accessed via a number of bus routes such as:
• From Newcastle and Gateshead every 10 minutes on Angel services 21 and 22
• From Bishop Auckland and Durham every 30 minutes on Angel service 21

For further routes and timetable information visit or contact Traveline on 0871 2002233.

A number of trains stop at Chester-le-Street station. This is the closest station to the ground and is around a fifteen minute walk from Emirates Durham ICG via a clearly signposted route.

A more extensive service operates to Durham station from where Durham CCC will operate a shuttle bus service. The shuttle bus service will operate from 8.30am, with a full service commencing from 11.30am and buses will run until 3.00pm. A return service will operate 30 minutes prior to the close of play or at the abandonment of the game.

The cost for this service is £2.00 per single journey and is paid for on the shuttle bus.

For general rail timetable information visit: or

Scheduled Trains stopping at Chester le Street:
Northbound arrivals (from Durham) Pre Match             Post Match
10:13                                                                            18:03
12:03                                                                             20:06

Southbound arrivals (from Newcastle) Pre Match   Post Match
10:13                                                                             18:14
12:03                                                                              21:14

Additional Trains stopping at Chester le Street:

Northbound Post Match

Southbound Arrivals Pre Match                                  Post  Match
09:15                                                                         19:19

Shuttle services will run from Newcastle to Durham calling at Chester, the first one will depart from Newcastle at 08:45 and then will depart from Durham station at 09:10 back to Newcastle calling at Chester on the way and the second shuttle service will depart Newcastle at 09:35 calling once more at Chester and then will depart from Durham station at 10:00 both shuttle services will be four car sets with a capacity of around 400.

Other modes of transport
Drop-off and Pick-up Point
The Emirates Durham has a designated drop-off and pick-up point for all cars and taxis.
A road closure will be in place on B1284 Rotary Way immediately play finishes. It is advisable for vehicles to be at the pick-up point approximately 15 minutes before close of play. All vehicles must turn left when exiting from the pick-up point and follow the diversion signs.


There is a signed pedestrian route from Chester-le-Street town Centre and railway station.

Dedicated cycle racks are available free of charge at the ground. Stewards at the gate will direct any cyclists wishing to use these on the day.

Local Taxi Numbers
Stanley Taxi: 01807 261807
Chester Le Street Taxi: 0191 387 1077
First Choice Taxi: 0191 300 0190
Adamson Taxi: 0191 385 3063
Ace Taxi:  0191 389 2263
A2B Taxi: 0191 388 8883

Getting to the Ground:

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