Access Statement

Durham County Cricket Club is passionate about delivering equality to all customers attending events, or just visiting Emirates Durham International Cricket Ground. We are continuously working towards improving standards, facilities and attitudes so that all fans can enjoy their visit to Chester-le-Street.

Disabled Members Forum

The Club has a fully constituted Disabled Members Forum which meets on an annual basis. The forum is designed to give Members an opportunity to discuss current access issues with the club. For further details please contact Richard Dowson, Chief Operating Officer. (richard.dowson@durhamccc.co.uk , 0191 387 1717)

Membership

Disabled members can take advantage of a special reduced rate membership for each season. This Membership package provides full benefits to the holder and is a fantastic way to watch Durham play regularly. Please contact the Box Office for further details.

Visually Impaired

  • The Public Address system will give live scores and updates of key developments during the match.
  • Guide dogs are permitted within the ground. Should your dog require water then the staff at any food service outlet will be willing to help.
  • Should any assistance be required to reach your seat or any facility, please contact the nearest steward who will make arrangements to provide this.
  • Visually impaired spectators at Durham matches can benefit from the match day commentary supplied by volunteers which is available at home LV= County Championship and Royal London One Day Cup matches. The service is free of charge although you are requested to book your place in advance.
  • Radio Newcastle is now carrying commentary of all Durham CCC matches.
  • Every step on each staircase is painted with a yellow line, two inches in width.

Signage

  • Signage inside the County Ground is both clear and bold. There is a high contrast between both the characters and the background colours of the signs.

General Access

  • There are a number of services available to spectators at the Riverside who require the use of a wheelchair. Wheelchairs (electric and manual) are available to prebook from reception.
  • All doors are wide enough to accommodate a wheelchair.
  • Pavilion access is via the ground floor and there are three lifts to all floors.
  • All stands have wheelchair access either via ramps, lifts, or are on the ground floor.
  • 31 wheelchair bays situated in front of the western stands including the Don Robson Pavilion and County Stand. The bays provide ample space for a wheelchair and a seat for a carer.
  • Carers are admitted into the ground for free for all Durham matches.
  • Disabled car parking passes, which enable disabled members to park within the ground, are available at a cost of £75 per season. Spaces are limited. There are also spaces in Durham County Council Car Parks which are adjacent to the ground.
  • Wheelchair friendly toilet facilities are plentiful and available throughout the ground. There are 6 disabled toilets within the Don Robson Pavilion, 3 on the east side of the ground and 2 on the west.
  • Disabled taxis are available to book from the pavilion reception.
  • Access to the required part of the ground has dropped kerbs in addition to wheelchair friendly gates.

Hearing Impaired

  • There is an induction loop system incorporated into the Members Lounge for spectators with hearing impairments.

Stewards

  • Durham County Cricket Club stewards are trained to assist spectators with any special needs should the need arise.

Printed Information

  • The club will supply large print fixture lists to all spectators.
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