REFUND SCHEME – NATWEST SERIES - ENGLAND v AUSTRALIA - SUNDAY 20 SEPTEMBER

If play is restricted or does not take place at the ground on the day for which this ticket is valid, you may claim a refund of only the face value of this ticket subject to there being:

(a) 10 overs or less because of adverse weather conditions and no result is obtained - a full refund;
(b) 10.1 overs to 24.5 overs because of adverse weather conditions and no result is obtained - a 50% refund.  

In no other circumstances can money be refunded.  

Claims for refunds are subject to a £1.40 administration charge per application.  This will be deducted from your cheque therefore do not send any payment with your application.  

To claim your refund simply send this ticket, with the name of the payee, address and full postcode in block capitals, to A R D Response, Dept P919, PO Box 15, Earl Shilton, Leicester LE9 8WA within 28 days of the match date.  There is no need to include an envelope.  

Please allow 30 days from receipt of claim for us to process your refund.  For non receipt queries call 01455 852514 (office hours Mon to Fri).

REFUND SCHEME - NPOWER TEST MATCH - ENGLAND V WEST INDIES - 14-18 MAY

DAYS 1-4

If play is restricted or does not take place at the ground on the day for which this ticket is valid, you may claim a refund of only the face value of this ticket subject to there being: (a) no play because the match has been completed - a full refund; (b) 10 overs or less because of adverse weather conditions - a full refund; (c) 10.1 overs to 24.5 overs because of adverse weather conditions - a 50% refund.  In no other circumstances can money be refunded.  Claims for refunds are subject to a £1.40 administration charge per application.  This will be deducted from your cheque therefore do not send any payment with your application.  

To claim your refund simply send this ticket, with the name of the payee, address and full postcode in block capitals, to A R D Response, Dept 902, PO Box 15, Earl Shilton, Leicester LE9 8WA within 28 days of the Match date.  There is no need to include an envelope.  

Please allow 30 days from receipt of claim for us to process your refund.  For non receipt queries call 01455 852514 (office hours Mon to Fri).

DAY 5

All refunds for Day 5 tickets will be processed by the Box Office at Durham County Cricket Club subject to the restrictions and admin fees outlined above.  Please do not send your tickets to Arden Direct.  Refunds will automatically be credited to the card used for your purchase.  DAY 5 TICKETS MUST BE PURCHASED USING A CREDIT OR DEBIT CARD.

Please allow 30 days from receipt of claim for us to process your refund.

Part of North East England’s world-class programme of festivals and events developed by culture10.

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